隐私政策

PRIVACY POLICY

Last Updated: June 23, 2026

SUNSATU ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or otherwise interact with our services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Identification Information

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Company name (if applicable)

Order and Transaction Information

  • Products purchased

  • Order history

  • Payment status

  • Refund and return records

  • Shipping and delivery information

Payment Information

Payments are processed through secure third-party payment providers. We do not store complete credit card numbers on our servers.

Payment providers may collect:

  • Payment card information

  • Billing details

  • Transaction verification data

Account Information

If you create an account, we may collect:

  • Username

  • Password

  • Account preferences

  • Saved addresses

Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Language settings

  • Referral URLs

  • Pages viewed

  • Time spent on pages

  • Clickstream data

Marketing Information

  • Email subscription preferences

  • Responses to promotions

  • Product interests

  • Advertising engagement data

2. How We Collect Information

We collect information:

Directly From You

When you:

  • Place an order

  • Create an account

  • Subscribe to newsletters

  • Contact customer support

  • Submit product inquiries

  • Participate in promotions

Automatically

Through:

  • Cookies

  • Pixels

  • Analytics tools

  • Website logs

  • Similar tracking technologies

From Third Parties

Including:

  • Payment processors

  • Shipping providers

  • Marketing partners

  • Fraud prevention services

  • Shopify and related service providers

3. How We Use Your Information

We use personal information to:

Fulfill Orders

  • Process payments

  • Arrange shipping

  • Deliver products

  • Handle returns and replacements

  • Provide warranty services

Customer Support

  • Respond to inquiries

  • Resolve disputes

  • Provide technical assistance

  • Process warranty claims

Improve Our Services

  • Analyze website performance

  • Improve user experience

  • Optimize product offerings

  • Enhance website functionality

Marketing

With your consent where required, we may:

  • Send newsletters

  • Notify you about promotions

  • Inform you of new products

  • Provide special offers

You may unsubscribe at any time using the unsubscribe link included in marketing emails.

Security and Compliance

We use personal information to:

  • Prevent fraud

  • Detect unauthorized activity

  • Enforce our policies

  • Comply with legal obligations

4. How We Share Information

We may share personal information with:

Service Providers

Including:

  • Shopify

  • Payment processors

  • Logistics providers

  • Shipping carriers

  • Customer support providers

  • IT and cloud hosting providers

Business Partners

Where necessary to provide services related to your purchase.

Legal Authorities

When required by law, regulation, court order, or governmental request.

Business Transfers

In connection with a merger, acquisition, restructuring, or sale of assets.

We do not sell your personal information.

5. Shopify Services

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that allows us to sell products and services to you. Information submitted through our store may be stored and processed through Shopify's systems and infrastructure.

For more information regarding Shopify's privacy practices, please review Shopify's Privacy Policy.

You may also exercise privacy rights related to Shopify's processing at Shopify's Privacy Portal.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Enable website functionality

  • Analyze website traffic

  • Improve performance

  • Deliver relevant advertising

Types of cookies we may use include:

  • Essential cookies

  • Functional cookies

  • Analytics cookies

  • Marketing cookies

You may manage cookie preferences through your browser settings.

Please note that disabling certain cookies may affect website functionality.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer service

  • Meet warranty obligations

  • Comply with legal requirements

  • Resolve disputes

  • Enforce agreements

When information is no longer required, we securely delete or anonymize it.

8. International Data Transfers

Because we operate internationally, your information may be transferred to and processed in countries other than your country of residence, including countries where our suppliers, logistics providers, service providers, and business partners operate.

Where required by applicable law, we implement appropriate safeguards for international transfers, including Standard Contractual Clauses approved by relevant regulatory authorities.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

Right to Access

Request a copy of the personal information we hold about you.

Right to Correct

Request correction of inaccurate or incomplete information.

Right to Delete

Request deletion of your personal information, subject to legal exceptions.

Right to Restrict Processing

Request limitation of certain processing activities.

Right to Object

Object to specific uses of your personal information.

Right to Data Portability

Request transfer of your personal information in a structured format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

10. GDPR Rights (European Economic Area and United Kingdom)

If you are located in the EEA, Switzerland, or the United Kingdom, we process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Our legal bases for processing may include:

  • Contract performance

  • Legitimate interests

  • Legal compliance

  • Consent

You also have the right to lodge a complaint with your local supervisory authority.

SUNSATU acts as the data controller for personal information collected through this website.

You also have the right to lodge a complaint with your local supervisory authority. A list of EU data protection supervisory authorities is available here.

11. California Privacy Rights (CCPA/CPRA)

California residents may have the following rights:

  • Right to know what personal information is collected

  • Right to access personal information

  • Right to correct inaccurate information

  • Right to delete personal information

  • Right to opt out of sharing for cross-context behavioral advertising

  • Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us using the information below.

12. Children's Privacy

Our Services are not directed to children under 16 years of age.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

13. Security Measures

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Loss

  • Misuse

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised "Last Updated" date.

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Customer Service Email
globalsales@sunsatu.com

Privacy Requests Email
linda@sunsatu.com

Business Address
No. 12 Ditang Street ,Yuyao, Ningbo, Zhejiang 315400 China