Política de envío
SHIPPING POLICY
Last Updated: June 23, 2026
Thank you for shopping with SUNSATU. We specialize in premium indoor and outdoor lighting and are committed to delivering your order safely and efficiently.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays — including Chinese public holidays (e.g., Chinese New Year, National Day Golden Week) — will be processed on the next business day. During peak holiday periods or high-demand promotions, processing may take up to 5 business days. We will notify you by email if there is a significant delay.
2. Shipping Destinations
We currently ship to most countries and regions worldwide. If shipping is unavailable to your location, we will notify you promptly and issue a full refund.
3. Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States | 7–15 business days |
| Canada | 7–18 business days |
| Europe (EU / UK) | 7–18 business days (customs may add 2–5 days) |
| Australia & New Zealand | 8–20 business days |
| Southeast Asia | 5–10 business days |
| Other International | 10–25 business days |
All delivery timeframes are estimates only and cannot be guaranteed.
4. Shipping Carriers
We may ship via DHL, FedEx, UPS, USPS, EMS, or local logistics partners, depending on destination and service availability.
5. Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow 24–48 hours for tracking information to become active in the carrier's system.
6. Customs, Duties & Import Taxes
International orders may be subject to import duties, customs fees, VAT, or other local taxes determined by the destination country's authorities. These charges are the customer's sole responsibility and are not included in our product prices or shipping fees. SUNSATU has no control over customs processes and cannot predict what charges may apply. We recommend checking with your local customs authority before placing an order if you have concerns.
7. Shipping Delays
Delivery delays may occur due to customs inspections, severe weather, carrier disruptions, public holidays, or force majeure events. SUNSATU is not responsible for delays outside our reasonable control. If your package is held by customs, please contact your local customs office directly with your tracking number.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout. Orders returned due to incorrect or incomplete addresses may incur additional shipping charges for re-delivery.
9. Lost Packages
If your package appears lost, please contact the carrier first using your tracking number, then contact us at globalsales@sunsatu.com. We will work with the carrier to investigate and assist in resolving the issue.
10. Damaged Shipments
If your package arrives damaged:
- Take photos immediately and retain all packaging materials
- Contact us within 7 days of delivery at globalsales@sunsatu.com with your order number and photos
We will evaluate the situation and provide an appropriate resolution.
11. Contact Us
Email: globalsales@sunsatu.com Address: No. 12 Ditang Street, Yuyao, Ningbo, Zhejiang 315400, China
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