Refund policy
RETURN & REFUND POLICY
Last Updated: June 23, 2026
At SUNSATU, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase or order number must be provided
- The product must not show signs of misuse, modification, or installation damage
2. Non-Returnable Items
The following items are not eligible for return:
- Custom-made or special-order products
- Clearance or final-sale items
- Products damaged due to improper installation or misuse
- Products returned without prior authorization
3. Product Warranty
SUNSATU provides the following warranty coverage for lighting products:
| Product Category | Warranty Period |
|---|---|
| LED Ceiling Lights | 2 years |
| Wall Lights & Sconces | 2 years |
| Outdoor & Garden Lighting | 2 years |
| Floor Lamps | 1 year |
| Accessories & Components | 6 months |
Warranty covers:
- Manufacturing defects
- LED driver or chip failure under normal use
- Structural defects in housing or fittings
Warranty does not cover:
- Damage caused by improper installation
- Use with incompatible voltage or wiring
- Physical damage, water ingress (beyond rated IP rating), or modifications
- Normal wear and tear (e.g., gradual lumen depreciation)
To make a warranty claim, contact us at globalsales@sunsatu.com with your order number, product photos, and a description of the issue. We will respond within 2 business days.
4. Damaged or Defective Products
If your order arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery
- Provide clear photos or videos showing the issue
- Include your order number
After verification, we may provide a replacement product, replacement parts, a partial refund, or a full refund at our discretion.
5. Return Process
To initiate a return, email: globalsales@sunsatu.com
Please include:
- Order number
- Product name
- Reason for return
- Supporting photos if applicable
Do not send products back without receiving return authorization from our customer service team.
6. Return Shipping Costs
Customer's responsibility when:
- Ordering the wrong item
- Changing their mind
- No longer needing the product
SUNSATU's responsibility when:
- The wrong item was shipped
- The product is defective
- The product was damaged during transit
7. EU 14-Day Cooling-Off Period
If goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Items must be in the same condition as received — unused, with original tags and packaging. Proof of purchase is required.
8. Refund Processing
Once the returned item is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
If you have not received your refund after 15 business days of approval, please contact us at globalsales@sunsatu.com.
9. Order Cancellation
Orders may be canceled before shipment for a full refund. If an order has already shipped, it must follow the return process described above.
10. Contact Us
Email: globalsales@sunsatu.com Address: No. 12 Ditang Street, Yuyao, Ningbo, Zhejiang 315400, China
复制以上全部内容，粘贴到当前退货退款政策页面，保存后告诉我，继续配送政策。